Three retention apps. One install. One bill.
Stop fragmenting your retention stack. Smile.io + Yotpo + Klaviyo cost $173+/month and never share data. Retention Suite does all three in one panel, 30–60% cheaper.
As your Shopify store grows, the three tools you actually need run as three separate islands:
$173+/month. Three dashboards. Three support queues. Three data silos.
A customer earns points in Smile, but the VIP-upgrade email lives in Klaviyo, the review request in Yotpo — and none of them can see each other.
Retention Suite ships as a single embedded app inside Shopify Admin. All three modules run on a shared customer + order data layer — a customer's point balance shows up directly in the email saying "You have X points."
Each store sets its own monthly ceiling (default $50). Email/SMS/loyalty cost about to exceed the cap? Suite halts automatically. No surprise bills. Klaviyo's per-recipient model can't do this.
Postgres Row Level Security with mandatory store_id filter on every table. Even if our application code has a bug, Store A's data physically cannot reach Store B at the database layer. Smile.io and Yotpo only have application-layer checks.
Modern embedded auth (Shopify's 2024 Token Exchange standard, not legacy OAuth callback). Install in under 2 seconds. Inngest durable workflows return 200 to webhooks instantly and process work in the background — never times out, retries are idempotent.
Article 15 export drops to a Storage bucket in 60 seconds. Article 17 erasure runs through customers/redact webhook with audit chain preserved. Every PII operation is recorded in a service-role-only gdpr_audit table.
Admin UI in 4 languages (TR/EN/DE/ES) auto-selected from Shopify shop locale. Customer emails fire in the customer's locale across 9 flows. Adding a new language is 3 file changes. Major USP for multi-market Shopify stores.
Shared sender domain (zedinga.ai) reputation is protected by uncompromising ban policy. Stores exceeding 0.5% spam complaint rate auto-throttle. Pro plan: bring your own DKIM-verified domain via the Resend wizard.
Per-feature gating. Trial gives full Pro access for 14 days, then drops to your selected plan. No card required to start.
For new stores building retention from zero
When retention starts paying for itself
For stores running multi-locale + own-domain email
Spending cap is yours to set — default $50, adjustable $10–$500. If the cap is hit, email/usage halts. No surprise bills.
If your monthly order volume exceeds the plan limit, Suite hard-blocks new automation. We suggest upgrading instead of charging overage.
| Feature | Smile.io | Yotpo | Klaviyo | Retention Suite |
|---|---|---|---|---|
| Loyalty points | ✓ | — | — | ✓ |
| Tier ladder | ✓ ($199+) | — | — | ✓ |
| Review request | — | ✓ | — | ✓ |
| Photo reviews | — | ✓ ($299+) | — | ✓ |
| Email automation | — | — | ✓ | ✓ |
| Cart-abandoned 3-stage | — | — | ✓ | ✓ |
| Hard spending cap | — | — | — | ✓ |
| GDPR full export | manual | manual | manual | automatic |
| RLS multi-tenant isolation | — | — | — | ✓ |
| Starting price/mo | $49 | $79 | $45 | $19 |
Smile.io has an in-app CSV importer at /settings/migration (Growth+ feature). Yotpo / Klaviyo / LoyaltyLion importers are on the roadmap; during beta we run manual migrations for you.
White-glove early access for the first 50 founding members:
Apply for the betaAll Shopify privacy webhooks implemented (data_request, customer_redact, shop_redact).
Supabase Postgres default AES-256, TLS 1.3 in transit, HSTS.
Opt-in after beta (post-launch roadmap).
gdpr_audit table records every PII operation, service-role-only access.
P1 (critical, store unusable) 8h. P2 (feature broken, workaround exists) 24h.