For any support request related to Zedinga Retention Suite, email contact@zedinga.com. We respond within 24 hours on business days.
Incident SLA
- P1 (critical — store unusable, sales blocked): 8 hours
- P2 (feature broken, workaround available): 24 hours
- P3 (general questions, feature requests): 3 business days
KVKK / GDPR data subject requests
For access, rectification, erasure or portability requests (KVKK Art. 11 / GDPR Art. 15-22), write to contact@zedinga.com. Legal response time is 30 days. See the Privacy Policy for details.
Channels
- Support: contact@zedinga.com
- Security disclosures: contact@zedinga.com
- Legal notices: contact@zedinga.com